“Move-in” is when you are establishing electric service in your name for the first time in a new property. A “switch” is when you already have electric service in your name at your current residence with another retail electric provider, but you would like to switch to a different energy provider.
There is no cost to switch from your current retail electric provider to Axon Power, as long as your account is in good standing* with your current retail electric provider. Your TDU may charge you a fee if you request expedited electric service, but you will be informed ahead of time if applicable.
*Please make sure your account with your current retail electric provider is in good standing and that you will not incur an Early Termination Fees, which can be found in your Terms of Service document.
No, please do not contact your current retail electric provider if you are switching because this could cause confusion about your service. When you enroll with Axon Power, we will notify your old retail electric provider via a database called ERCOT.
“Standard switch” selection can take up to seven (7) days to be completed. If you select a specific calendar day, your electric service will begin on that day; however, your TDU may charge a fee.
No, there is no interruption in your electricity during the switching process.
You may be assessed a deposit based on your credit score. However, you may be eligible to waive your deposit if you meet the criteria below:
If there is an emergency and/or you have a power outage, please call your local utility company that maintains the poles and wires in your area. Please see the list below:
|Tranmission and Delivery Utility (TDU)||Contact||Website||Serves|
|AEP Texas||Power Outage:
Safety Hazards/Customer Service:
|CenterPoint Energy||Power Outage/Customer Service:
(713) 207-2222 or (800) 332-7143
Downed Power Line:
|Nueces Electric Cooperative||Power Outage/Customer Service:
(361) 387-2581 or (800) 632-9288
|Sharyland Utilities||Power Outage:
|www.sharyland.com||Dallas/Ft. Worth area
|Texas-New Mexico Power (TNMP)||Power Outage:
(888) 866-7456 – select option 1
(888) 866-7456 – select option 2
|www.tnmp.com||Dallas/Ft. Worth area
Transmission and Distribution Utility (TDU) Delivery Charges reflect the cost of delivery of electricity to a customer over poles and wires and other TDU facilities not including discretionary charges. For updated TDU Delivery Charge information, please visit our website at https://axonpower.com/tdu-fee/.